Matched specialty
The right person for the condition
- Each case is led by a therapist with a Hong Kong Polytechnic University background or by a nurse manager
- Therapists with the relevant specialty background are matched to the condition
Why choose Nova Health · from belief to system
Our promises are backed by a system.
Anyone can state a vision. This page explains how Nova Health turns "better home physiotherapy" into a system you can see, from selecting staff, matching and record keeping to the quarterly review of goals.
Six core strengths
Good treatment comes from a system.
Each of the six core strengths, from choosing which therapist visits to how goals are reviewed each quarter, is written into the system and does not depend on individual staff.
How we choose staff
Able to connect with older adults
- Technical skill is the entry ticket. The first standard is being able to connect with older adults and encourage them
- Staff who slow down and listen, so that the older adult finishes a session with a smile
Record system
Progress at a glance
- Every session records the training content, repetitions and vital signs
- Monthly records and quarterly chart reports are generated automatically
Goal-oriented
Measured by indicators, not impressions
- Three long-term goals (3 months) are set when the case opens
- A quarterly review adjusts the difficulty according to progress, keeping it "just right"
Personalised plan
One-to-one design
- A one-to-one rehabilitation plan, not a standard package
- Tailored to the condition, daily habits and home environment
Innovation and technology
Technology supports people and does not replace them
- An in-house system keeps case data in one place and updates it immediately
- Remote video consultations and smart equipment rental make home training more efficient
Physiotherapy strength · the figures
Physiotherapy is Nova Health's home ground.
The company was founded by a physiotherapist and its case managers are physiotherapists. Physiotherapy is the main business and not an add-on service. The figures below show this:
Physiotherapy service dataNOVA HEALTH
73%of clients use physiotherapy servicesPhysiotherapy is the core service used by the most clients
700+physiotherapy sessions in a single monthProvided at home by registered physiotherapists and the therapy team
81%†six-month physiotherapy client retentionThe share of clients still continuing treatment after six months
Physiotherapy case mixBY CONDITION
Stroke rehabilitation28%General exercise18%After a long hospital stay13%Parkinson's disease11%Other post-operative rehabilitation9%After spine surgery5%Cardiorespiratory rehabilitation5%Other conditions11%† Retention = 1 − (clients lost ÷ total clients). Cases where service ended because of death or admission to a care home are excluded from the clients lost.
* Nova Health internal operating data. Select a category to see its page.
Progress you can see
Transparent record system
Vague goals are one of the main reasons older adults give up rehabilitation. Progress therefore has to be visible. A chart-based report is generated every month, and family members, doctors and therapists see the same information.
Why tracking with data helps
A chart-based report is generated automatically every month, so strength, balance and daily activity ability can be seen at a glance. Family members can follow the recovery at any time, and doctors can use the data to adjust treatment, so that everyone works together.
Why goals are needed
Clear rehabilitation goals give a direction and build the patient's motivation and confidence. Measurable goals make progress visible, and every goal reached recognises the effort made and encourages further improvement.
Where Nova Health is strong
We have a mature, systematic recording process, and our professional report format meets medical standards. Regular updates keep the data current, and a transparent process builds trust between patients and clinicians.
From the first enquiry to ongoing follow-up
Service flow
From the first enquiry to the quarterly review, the flow is fixed. Steps 4 to 6 repeat every quarter, so the goals always stay close to the older adult's current ability, and this is how the challenge is kept just right.
- 1
Enquiry
Call or WhatsApp us. A case manager learns about the needs, the condition and the home environment, and gives initial advice.
- 2
Nurse / physiotherapist intake
A professional therapist visits the home for a full assessment, including physical condition, mobility, cognitive function and a home safety check.
- 3
Set up / update the plan
From the assessment, a personalised rehabilitation plan is drawn up with three long-term goals (three months), and the most suitable professional is matched.
- 4
Service
The professional team visits regularly to provide physiotherapy, nursing or speech therapy, and records progress and vital signs in detail each time.
- 5
Quarterly assessment
A full rehabilitation assessment every three months produces a detailed quarterly report that compares changes in strength, balance, daily activity ability and other measures.
- 6
Update the goals
Rehabilitation goals and the training plan are adjusted according to the assessment, to keep progress going and fit the needs of each stage of recovery.
Steps 4–6 · repeated every quarter
Now see the actual service this system delivers.
View home physiotherapy services